Last Updated: 11/10/2025
Ozzi Floors we respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a quote, schedule a service, or communicate with us through any digital channel.
1. Information We Collect
We may collect the following information:
- Full name
- Phone number
- Email address
- Service address or project location
- Details about the flooring or remodeling project
- Images or videos voluntarily submitted for service evaluation
2. How We Collect Information
2.1. Website Forms
When you fill out a contact form on our website, you voluntarily provide us with your name, phone number, and project details.
2.2. Direct Communication
We may collect information when you contact us via phone call, SMS, WhatsApp, email, social media, or any other communication platform.
3. SMS Consent and Communication
By providing your phone number on our website or through any communication channel, you explicitly consent to receiving SMS messages from Ozzi Floors, including:
- Appointment confirmation
- Appointment reminders
- Updates about your flooring installation or service
- Follow-up messages related to your project
Message and data rates may apply.
You can opt out at any time by replying:
STOP
You may request help by replying:
HELP
Your consent to receive messages is not required as a condition to purchase any service.
4. How We Use Your Information
We use your personal information to:
- Respond to your quote request
- Confirm appointments and service schedules
- Send installation updates and project details
- Provide customer support
- Improve our service quality and communications
5. Information Sharing
We do not sell or rent your personal information.
We may share your information only in the following situations:
- With authorized service providers who assist us in delivering our services
- With communication and automation platforms used to send SMS messages (e.g., GoHighLevel/Twilio)
- When required by law or legal process
All third-party providers are contractually obligated to protect your data.
6. Data Security
We implement industry-standard security measures to safeguard your information, including:
- Encryption
- Firewalls
- Secure data storage
- Restricted access control
However, no online transmission or storage is 100% secure.
7. Your Rights
You have the right to:
- Request access to your personal information
- Request correction or updates
- Request deletion of your information
- Withdraw consent for SMS messages (reply STOP at any time)
8. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
10. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Ozzi Floors
📞 (561) 674-8334
📧 walter@ozzifloors.com
🌐 https://ozzifloors.com