FAQ
Straight answers, including the ones about money and the ones where the answer is that it depends, along with what it depends on.
Four boxes. We call you back to set a time.
Before you book
Yes. 400 square feet. That is roughly a living room plus a hallway, or a couple of bedrooms. Below that we do not send someone out, because the trip costs us the same as it does for a whole house. We say it up front rather than in your driveway.
We do not publish prices, and any figure quoted before someone has seen the rooms would be a guess. What moves the number is all on site: the square footage, what is coming out, whether the slab needs leveling, stairs, how much baseboard has to come off and go back, and the product you pick. You get your exact price at the in-home visit, in person, at the same appointment as the measurement, and it costs nothing to get it.
No. The visit, the measurement and the price are free, and nothing obligates you.
No, and there is no showroom to visit. Ozzifloors is a service-area business based in Coconut Creek, so someone from our team comes to your house instead, walks the rooms with you and measures there.
In person, at the same visit as the measurement. Our estimator laser-measures, prices the job standing in your house, and sends a signing link to your phone. Nothing gets mailed and nothing takes three days. The process page walks through all four steps.
Timing
A single room is usually one day. A whole house is normally two to three. What pushes a job to four days is a custom stair run, leveling over existing tile, or several hundred linear feet of baseboard to remove and put back. More on how vinyl goes in.
Longer. Thinset and grout need cure time nobody can shorten, and tile tear-out adds a day on its own. Most main-floor tile jobs run several days. You will get the specific schedule at the estimate.
Usually within a few days. Our team runs around fifteen in-home visits a day across three counties, so appointments open up faster than most people expect.
The house itself
Often, yes, at least in part. Almost every home in South Florida is slab-on-grade, and a floating floor telegraphs whatever is underneath it. High spots get ground down and low spots get filled with a leveling compound. Skipping this is the single most common reason a plank floor develops a hollow spot or a click a year later.
Sometimes, and it saves a demolition day plus a great deal of dust. It works when the tile is flat, stuck down solid, and the extra height does not cause a problem at the front door, the sliders or the dishwasher. The tile usually needs a skin coat of leveling compound troweled over it first, to fill the grout lines and flatten the surface. Loose tile, wide grout lines, or a height problem at a doorway means the tile comes out. The person who comes out decides which one you have while standing on it, which is why nobody can answer this over the phone.
In this climate, effectively always. Slabs here push moisture upward, and most manufacturers require a vapor barrier or a specific underlayment for a slab install. A lot of the SPC plank we install comes with the moisture barrier already attached to the back of the plank, which means it cannot be torn, gapped or skipped on install day.
Frequently terrazzo. It is common in midcentury houses across Fort Lauderdale, Pompano and Miami. That is usually good news: terrazzo is flat and sits tight to the slab, which often makes it an excellent surface to install over with minimal prep. Occasionally it is in good enough shape that keeping and polishing it is the better call, and we will say so.
Living through it
Ask at the estimate and you will get a straight answer for your specific rooms, because it depends on the job and what is in them. Whatever the answer, clearing closets, breakables, electronics and small items ahead of time always makes install day go faster.
It leaves with the crew, along with the packaging from the new one.
Yes, on vinyl, laminate and carpet, as soon as a room is finished. Tile needs cure time before it takes traffic, and the crew will tell you when.
Somebody needs to let the crew in and be reachable. Real decisions come up on install day, like which direction the plank runs through an opening, and it is better to have someone to ask.
Condos and HOAs
Usually, with conditions. Nearly every South Florida building above the ground floor requires hard flooring to sit on a sound-rated acoustic underlayment, written into the rules as a minimum IIC or STC value. Many associations also want the product spec submitted and written approval before install day. Get us your building’s flooring document at the estimate and we will quote the underlayment your building actually specifies rather than a generic one.
Two ways of measuring how much sound a floor assembly transmits to the unit below. Buildings set a minimum number and the underlayment is what gets you there. It is the single most common condo flooring requirement in this region.
Only if nobody tells us. Mention it at booking and we will get our vehicle cleared at the gate ahead of the appointment, and sort out where the debris trailer can sit before install day. Gated communities are a normal part of the areas we serve.
Picking a floor
Water, mainly. Vinyl is waterproof through the whole plank. Laminate has a fiberboard core and is water-resistant at best, so standing water will eventually swell it. Laminate has a slight edge on scratch resistance and feels a bit harder underfoot. The two look nearly identical in a photo, so the difference shows up in a laundry room or by a slider rather than on a screen.
Yes, and it should almost always be engineered rather than solid. Engineered construction resists the expansion and contraction this climate forces on wood, and it can go over a concrete slab. Solid boards want a wood subfloor most houses here do not have. More on hardwood in this climate.
Rigid-core vinyl, in most cases. It does not swell, delaminate or hold anything the way carpet, laminate or a wood floor with a fiberboard core will. If there has been standing water, tell us at booking: the slab may need drying and testing before anything goes down, and that changes the scope.
It is the clear protective layer over the printed surface of a vinyl plank, measured in mils, and it is what decides how long the floor keeps looking new. Thin is fine in a guest room and wrong in a hallway with two dogs. Most of what we install runs a 28 mil wear layer, which is a heavy-duty residential spec.
Still reading
If the question you came with is not here, the process page covers what happens from the first call to the crew leaving, and the contact form takes about a minute. Or call and ask Walter, who has heard all of these before.
Still have a question
Call (561) 674-8334 and Walter picks up. Or book the in-home visit and get every question answered standing in the room in question.
Contact us
Four boxes, or one phone call. Someone from our team comes to the house, walks the rooms with you, and gives you the price standing in the room.
We call you back to set a time.
